RLT 1 DAY INTRODUCTION
PRODUCT TERMS OF PURCHASE
v1.0 – September 2026

PRODUCT SCHEDULE

1. Seller and contact

Seller: Relational Life Institute, Inc. (“RLI,” “we,” “us” or “our”).

Support and refund contact: support@terryreal.com.

2. Product

Product: RLT 1 Day Introduction, October 2026 workshop and optional paid Upgrade (together, the “Program”).

The live workshop is professional education for therapists, counsellors, psychologists, social workers, coaches and other helping professionals. It introduces the Relational Life Therapy worldview and the three phases of effective couples therapy through teaching, demonstration clips and question-and-answer periods. No prior RLT experience is required.

The Program is not therapy, clinical supervision, certification, licensure training or individualized professional advice. It does not confer RLT certification or authority to represent oneself as RLT-certified.

3. Live workshop

Date and time: Tuesday, October 6, 2026, from 10:00 a.m. to 4:00 p.m. Eastern Time.

Presenter: Terry Real. Platform: Zoom Webinar or another online platform designated by RLI. Joining instructions and the workbook-format slides will be sent to the registrant using the contact information provided at registration.

Registration for the live workshop is free. Free registration includes the live workshop and workbook-format slides only. It does not include a replay, learning-platform access, continuing-education credit or the full demonstration bonuses included in the Upgrade.

4. Optional Upgrade

The optional Upgrade costs a one-time payment of $47 USD. One purchase provides access for one named user.

The Upgrade includes:

• streaming access to the workshop recording, expected to be added to RLI’s learning platform approximately 48 hours after the live workshop;
• three full RLT Couples Therapy Demonstrations with Terry Real; and
• eligibility to earn five continuing-education credits, subject to Section 6 below.

The demonstrations and available continuing-education information may be accessed after purchase. The workshop recording is not available as a free public replay.

5. Refund window

An Upgrade purchaser may request a full refund by emailing support@terryreal.com at any time before the live workshop begins. The refund window closes when the workshop begins.

After that point, the Upgrade price is non-refundable except where these terms expressly provide or applicable law requires otherwise. Failure to attend, view the recording or use the learning platform does not extend the refund window.

6. Continuing education

Five continuing-education credits are available only to eligible U.S. therapists who purchase the Upgrade, attend the live workshop for the required five instructional hours and complete the post-workshop evaluation. Breaks, replay viewing and partial attendance do not count toward the live-attendance requirement. No examination is required.

Participants are responsible for confirming that the credits will be accepted by their own licensing board, employer or jurisdiction. RLI does not guarantee acceptance by a particular authority. A certificate will be issued only after RLI verifies the applicable requirements.

7. Cancellation, rescheduling and presenter changes

If RLI cancels or materially reschedules the live workshop, RLI may offer a replacement date, credit or refund of the Upgrade price, depending on the circumstances and subject to applicable law. RLI may make reasonable schedule, format or presenter changes; a presenter substitution alone does not create a refund right.

8. Lifetime digital access

Upgrade purchasers receive lifetime streaming access to the version of the workshop recording and three demonstration bonuses that RLI makes available. “Lifetime access” means for as long as RLI continues to own, operate, host and support that version through an RLI learning platform. It does not mean the purchaser’s natural lifetime or guarantee that a particular third-party platform will remain available indefinitely.

RLI may migrate the content to another platform, make reasonable corrections or updates, replace outdated materials, or withdraw content where reasonably necessary for legal, privacy, safety, licensing or operational reasons while preserving any remedy required by applicable law.

9. Eligibility and availability

Participants must be at least 18 years old. International attendance is permitted where lawful, but continuing-education eligibility is limited as stated in Section 6. Mandatory consumer, privacy and professional rights that apply in a purchaser’s country or state are not limited by these terms.

GENERAL TERMS

1. Agreement and electronic acceptance

By purchasing the Upgrade or selecting the purchase-acceptance checkbox, the purchaser agrees to the Product Schedule and these General Terms. A person purchasing for an organization represents that they have authority to bind it.

2. Accounts and access

Registration and checkout information must be accurate. Learning-platform access is issued to one named user. Login credentials, joining links and access may not be shared, transferred or resold.

3. Payment authorization and chargebacks

The purchaser authorizes RLI and its payment processors to charge the one-time Upgrade price. The purchaser should contact RLI before initiating a chargeback so the parties can attempt to resolve the issue. Nothing in this clause limits a right that cannot lawfully be waived.

4. Live participation and technology

Participants are responsible for joining on time, using compatible equipment and a reliable internet connection, and following reasonable instructions. Missed or late attendance does not create a refund, replacement-session or continuing-education entitlement.

RLI will use reasonable efforts to address a material failure of a platform controlled by RLI but is not responsible for a participant’s equipment, connection or third-party service failure. Participants may not record, screenshot or transcribe the workshop, distribute joining links or materials, or make the Program available to another person.

5. Conduct, professional responsibility and confidentiality

Participants must behave professionally and respectfully, protect the privacy of others and comply with reasonable presenter, host and platform rules. A participant must not disclose information that identifies a client or another person, or disclose another attendee’s personal contribution outside the Program.

The Program does not replace professional training, supervision, licensure, safeguarding duties or independent clinical judgment. Participants are responsible for working within their competence, licence, insurance and scope of practice.

RLI may mute, restrict, suspend or remove a participant for misconduct, unsafe or disruptive behavior, confidentiality breaches, infringement, unauthorized recording, misuse of materials or non-payment. Removal for the participant’s breach does not create a refund right, subject to applicable law.

6. Intellectual property and permitted use

RLI and its licensors own the Program, recordings, demonstration videos, curriculum, slides, workbook, trademarks and other materials. Subject to payment where applicable and compliance with these terms, RLI grants the named participant a limited, personal, non-exclusive, non-transferable and non-sublicensable licence to access and use the Program for their own professional education.

Participants may retain materials that RLI expressly makes downloadable, but may not copy, reproduce, publish, distribute, sell, sublicense, teach from, publicly perform, adapt, create derivative products from, upload to an artificial-intelligence or model-training system, or otherwise commercially exploit the Program or recordings without RLI’s written permission.

7. Digital access and platform changes

Access depends on the continued availability of the participant’s account and RLI’s supported learning platform. Reasonable maintenance, migrations, corrections and service interruptions do not constitute permanent withdrawal. Participants are responsible for maintaining a compatible device, browser, internet connection and current contact information.

RECORDING AND PARTICIPATION

1. Workshop recording

RLI will audiovisually record the live workshop to provide the recording to Upgrade purchasers. The recording may capture a participant’s display name, image, likeness, voice, chat message, typed question, comment or other contribution.

2. Choice of participation

Camera, microphone and active participation are optional. Questions may be submitted through chat. A participant who does not want to appear in the recording should keep their camera and microphone off, use a non-identifying display name and avoid submitting identifying contributions.

A host may invite a participant to appear on camera to ask a question. Participation is voluntary and subject to the host’s recording protocol. A participant must not disclose personal, health, client or other sensitive information, or information that identifies another person.

3. Recording use and participant restrictions

RLI may edit the workshop recording for length, clarity, format, privacy and production needs and make it available to Upgrade purchasers. RLI owns the recording and resulting production, subject to applicable privacy rights. No royalty or other compensation is payable for an authorized contribution unless RLI agrees otherwise in writing.

Participants may not record, screenshot, download or redistribute another person’s contribution except through functionality expressly provided by RLI. Questions about an identifiable recorded contribution may be sent to support@terryreal.com.

DISCLAIMERS, LIABILITY AND DISPUTES

1. Educational nature and no guarantees

The Program and materials are general professional education. They are not medical, mental-health, therapeutic, legal, financial, tax or business advice and do not establish a therapist-client, supervisor-supervisee or other professional relationship between RLI, the presenter and a participant.

RLI does not guarantee client outcomes, referrals, revenue, certification, licensure, continuing-education acceptance or any other personal or professional result. Participants remain responsible for professional judgment, scope of practice, client care and obtaining appropriate advice or supervision.

2. Third-party services and availability

The Program may rely on Zoom, payment processors, learning platforms, email providers and other third parties. RLI does not control every interruption, security setting, change or failure of those services. RLI may replace a provider or migrate content where reasonably necessary while preserving any remedy required by law.

3. Disclaimer and limitation of liability

To the fullest extent permitted by law, the Program and materials are provided on an “as available” basis and RLI disclaims implied warranties that may lawfully be disclaimed. RLI is not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, data, clients or business opportunities.

To the fullest extent permitted by law, RLI’s aggregate liability arising from the Upgrade will not exceed the amount the purchaser paid for the Upgrade. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable non-waivable consumer rights and any liability that applicable law requires RLI to preserve.

4. Indemnity

To the extent permitted by law, a business purchaser will indemnify RLI against third-party claims arising from that purchaser’s unauthorized commercial use of the Program, infringement, unlawful conduct or breach of another person’s confidentiality. This provision does not apply to an individual consumer where prohibited and does not require indemnification for RLI’s own unlawful conduct.

5. Privacy

RLI processes personal information in accordance with its privacy policy: https://terryreal.com/privacy-policy/. The recording provisions above supplement, and do not replace, the privacy policy.

6. Informal dispute resolution

Before commencing arbitration, a party must send a written notice describing the dispute and requested resolution. The parties will attempt in good faith to resolve the dispute informally for 30 days. Notices to RLI must be sent only to support@terryreal.com.

7. Governing law and individual arbitration

Massachusetts law governs these terms, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

Except for an eligible individual small-claims action or a claim seeking relief that cannot lawfully be arbitrated, disputes will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules. Arbitration may take place remotely unless an in-person hearing is required or agreed. RLI will pay arbitration fees to the extent required by the applicable rules or law, and the arbitrator may award any individual remedy available in court.

Claims must be brought individually. Neither party may participate in a class, collective, consolidated or representative action to the extent this waiver is enforceable. If a non-waivable law gives a purchaser the right to bring a particular claim in court, that right is preserved.

8. Arbitration opt-out

A purchaser may opt out of arbitration by emailing support@terryreal.com within 30 days after first accepting these terms. The notice must identify the purchaser, the Program, the purchase email and the request to opt out. Opting out does not affect the remaining terms.

9. Force majeure

RLI is not responsible for delay or failure caused by events beyond its reasonable control, including severe weather, illness, emergencies, labor disruption, government action, internet or utility failure, platform outage or other force majeure. RLI may adjust the schedule or delivery method and will provide any remedy required by applicable law.

10. General provisions

The Product Schedule controls over the General Terms for a product-specific conflict. The Recording and Participation section controls for workshop recording and participation. These terms and the checkout order form the entire agreement for the Upgrade.

RLI may update these terms prospectively, but the version accepted at purchase governs that purchase unless a change is required by law or the purchaser expressly agrees. RLI may assign these terms in connection with a merger, reorganization or sale of the relevant business. The purchaser may not assign them. Failure to enforce a term is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary or severed, and the remainder will continue.

11. Notices and contact

Operational notices may be sent to the purchaser’s registration email. Questions, refund requests, complaints, informal-dispute notices and arbitration opt-outs must be sent to support@terryreal.com.

Terms version: v1.0 – September 2026