Last updated: April 24, 2026
Relational Life Institute (“RLI,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through relationallife.com and our related services (the “Services”), how we use it, and the choices you have.
Information We Collect
Information you give us
When you create an account, make a purchase, sign up for a newsletter, fill in a form, register for a course or workshop, request coaching, or contact support, we collect the information you provide — for example, your name, email address, phone number, mailing address, professional credentials, payment details (handled by our payment processors), and any free-text responses you submit.
Information we collect automatically
When you use the Services, we and our analytics partners automatically collect standard technical information, including IP address, browser type and version, device and operating system, referring page, pages viewed, time spent on pages, and other usage data. We use cookies, local storage, pixels, and similar technologies to enable site features, measure performance, and understand how visitors use the Services.
Information from third parties
We may receive information about you from payment processors (e.g., Stripe, ThriveCart), our learning platform (LearnDash), our email/CRM platform (Ontraport), analytics providers (PostHog, Google Analytics), and advertising platforms (for example, Meta/Facebook, Google Ads). This helps us deliver the Services you requested and improve them.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Services — including giving you access to courses, memberships, and certifications you have signed up for;
- Process payments and send receipts, confirmations, and transactional emails;
- Respond to your requests, questions, and support tickets;
- Send you marketing emails and program announcements (you can opt out at any time);
- Measure site traffic and usage, improve the Services, and develop new features and content;
- Detect, prevent, and respond to fraud, abuse, or security issues;
- Comply with our legal obligations and enforce our Terms and other agreements.
Cookies and Tracking
We use first- and third-party cookies and similar technologies for functionality, analytics, personalization, and advertising. You can manage cookies through your browser settings. Blocking some cookies may affect the functionality of the Services.
When We Share Information
We do not sell your personal information. We share information only with:
- Service providers who help us operate the Services — for example, hosting, payment processing, email delivery, learning management, analytics, and customer support. They are permitted to use your information only to perform services for us.
- Affiliated organizations — our sister entity Terry Real (terryreal.com) — where doing so is necessary to deliver a program or service you signed up for.
- Legal authorities when required to comply with law, respond to legal process, or protect our rights, the rights of others, or the safety of any person.
- Successors in connection with a merger, acquisition, or sale of assets.
SMS & Text Messaging
Relational Life Institute Inc. offers SMS text messaging to clients who have opted in on our website (relationallife.com). We use two dedicated numbers: 844-415-1097 (US) and 844-961-4425 (Canada). These numbers are used to send both marketing messages (course offers, workshop, webinar, and event updates) and non-marketing messages (course reminders and follow-ups). Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any message.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your Choices and Rights
You can:
- Unsubscribe from marketing emails using the link at the bottom of any message;
- Update your account information by logging in or contacting us;
- Request access to, correction of, or deletion of personal information we hold about you;
- If you are in the EEA, UK, California, or another jurisdiction with applicable privacy laws, exercise the rights granted to you under those laws (for example, portability, restriction of processing, or objection to processing).
To exercise any of these rights, email us at support@terryreal.com. We may need to verify your identity before acting on your request.
Data Retention and Security
We keep personal information for as long as needed to provide the Services, fulfill the purposes described in this policy, and meet our legal and accounting obligations. We use reasonable administrative, technical, and physical safeguards to protect personal information, but no method of transmission or storage is 100% secure.
International Users
Relational Life Institute is based in the United States. If you access the Services from outside the U.S., your information will be transferred to, stored in, and processed in the U.S. or other countries where our service providers operate.
Children’s Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the “Last updated” date above. Material changes will be announced through the Services or by email.
Contact Us
Questions about this policy or our privacy practices? Email support@terryreal.com.